Monday, November 28, 2011

Josh the Computer “god"

This morning I talked to Josh my own private (at least for today) “computer repair god.” Most computers are relatively reliable but every so often things happen. Last night one of those “things” happened. I was logging off for the night and my computer would not let me do anything! It had locked up! NOW WHAT? I tried all sorts of methods to make the computer work, but all I got was a screen that jiggled. A jiggly screen is never a good sign.

I called the computer help line, even though it was midnight and of course no one was there. The nice voice at the other end of the line said “Hello...we are again in the morning.” SO, I called this morning. Of course, everyone else who had a computer glitch this long weekend was calling too. After a 13 minute wait (not too bad when you consider it) Josh came on the line. He’s the “computer god” I was talking about.

Very calmly, Josh said “we can fix that!” WHEW! That was nice to know. He said first do this and this...I did... and the computer stopped working.

He said there’s another route we can this and this...I did...and the computer stopped working.

He then said...”this looks like a bigger problem than I thought at first, but we can fix it!” It was nice to hear his encouragement.

He then gave me another set of directions and the screen turned black! A black computer screen is never a good sign...then some white letters started scrolling down the screen. There were a few words I could understand but most looked like "/fn/ - qrs”What does that mean? Finally it stopped printing letters and I saw :/ root -- something I could read and understand.

Josh gave me detailed instructions on what I should type next, one letter at a time. After a few seconds the computer started to fix itself. It had 43 items in a directory that only needed 42 (I have to wonder how an Volume fixed! Then :/ root appeared on the sreen.

Very gingerly I typed “reboot” and the computer rebooted and a familiar screen appeared. My name appeared...then it asked for my password and the password worked! There was no jiggling. HOORAY!

One more thing to be thankful for...calm computer gods who know how to fix your system!

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